Pet Care Coordinator

12 hours ago


Raleigh, North Carolina, United States GoDog Full time

About the Role:

The Pet Care Coordinator will be responsible for providing exceptional customer service, engaging with new and existing customers, and participating in administrative tasks to ensure seamless communication with customers and the Pet Services Department.

This role requires strong organizational and administrative skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures.

The Pet Care Coordinator will report directly to the Assistant Campus Director and will have opportunities for career advancement within our rapidly growing company.

Key Responsibilities:

  • Completing daily tasks as outlined by the daily/weekly/monthly department checklists
  • Checking dogs in and out of all GoDog services
  • Acting as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency
  • Procuring and maintaining vaccination records and other required paperwork
  • Maintaining the cleanliness of the lobby and customer-facing areas
  • Managing reservations in accordance with availability and staffing requirements
  • Engaging customers to add on services or participate in package offerings
  • Assisting in client registration, checking pets in and out, and relaying critical information to kennel and daycare staff regarding feeding, medication, and scheduled services
  • Assisting in Daycare and Boarding and covering shifts or breaks as needed

Requirements:

  • 1 year reception or administrative experience
  • 1 year customer service experience
  • Comfort working with dogs of all sizes and personalities
  • Proven work ethic, organizational skills, and time management skills
  • Ability to thrive in a fast-paced environment
  • Ability to proactively identify opportunities and recommend solutions
  • Ability to positively interact with the animals that GoDog services
  • Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina
  • Ability to clean up bodily fluids without becoming squeamish
  • Pet First Aid and CPR Certification

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