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Pet Care Coordinator
2 months ago
At Banfield Pet Hospital, we are seeking a highly motivated and customer-focused Client Service Coordinator to join our team. As a key member of our hospital staff, you will play a vital role in ensuring the smooth flow of clients and pets through our hospital, maximizing productivity, and providing exceptional service to our clients.
Key Responsibilities:- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
- Assist incoming and outgoing clients with necessary documentation, information, and instructions.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
We live and exemplify the Five Principles of Mars, Inc. within ourselves and our team:
- Quality: The consumer is our boss, quality is our work, and value for money is our goal.
- Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
- Freedom: We need freedom to shape our future; we need profit to remain free.
We are looking for a candidate with strong leadership skills, customer focus, and the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.