Pet Care Coordinator

3 days ago


Raleigh, North Carolina, United States Banfield Pet Hospital Full time
Job Title: Client Service Coordinator

Banfield Pet Hospital is seeking a highly motivated and customer-focused Client Service Coordinator to join our team in Raleigh Leesville. As a key member of our hospital team, you will play a vital role in delivering exceptional client service and ensuring the smooth operation of our hospital.

Key Responsibilities:
  • Provide exceptional client service, ensuring a welcoming and friendly experience for all clients and their pets.
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient hospital operations and effective communication with clients.
  • Assist clients with their pet's health needs, including educating them about Optimum Wellness Plans, preventative care, and hospital services.
  • Manage administrative functions, including maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements:
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Working Conditions:
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.

Banfield Pet Hospital is committed to providing a positive and supportive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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