Attorney Liaison Specialist

4 weeks ago

Michigan, United States Credit Acceptance Full time
About this Position

The Attorney Coordinator role at Credit Acceptance is a critical position that requires a unique blend of legal knowledge, analytical skills, and communication expertise. As an Attorney Coordinator, you will play a key role in ensuring that the company initiates collection lawsuits in compliance with the law and company policies and procedures.

Key Responsibilities:
  • Work from home and occasionally visit an assigned office location in Southfield, MI.
  • Monitor the performance of collection law firms and regularly communicate with them regarding their compliance with their contract and applicable laws.
  • Perform audits of collection law firms to ensure they are meeting company standards.
  • Review accounts to determine if they meet suit start eligibility requirements.
  • Verify the accuracy of information in affidavits and execute them in compliance with applicable laws and company policies and procedures.
  • Monitor the company's relationship with collection law firms to ensure they are performing in accordance with contractual expectations.
  • Coach, performance manage, and audit a defined group of collection law firms to ensure they are working in compliance with company policies and procedures.
  • Evaluate data concerning collection law firm performance and document observations.
  • Present performance results to collection law firms, including action plans developed through the relationship management process.
  • Manage a route of accounts with deficiency balances placed with collection law firms.
  • Conduct quarterly remote audits of collection law firms to assess compliance with company policies and procedures.
  • Answer inbound calls from customers with questions or concerns regarding their contractual obligations.
  • Monitor the status and resolution of action plans resulting from ongoing due diligence of collection law firms.
  • Confirm collection law firm adherence to company notification requirements.
  • Manage special projects assigned to collection law firms.
  • Perform audits of accounts closed by collection law firms.
  • Maximize profitability by collecting on deficient accounts through settlement and payment plan approvals.
  • Provide ongoing support to the company's collection law firms.
Requirements:
  • High School Diploma or GED.
  • Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel).
  • Knowledge of legal collections process and practices.
  • Knowledge of the company's policies and procedures relating to legal collections.
  • Certified as a Notary Public.
  • Associate's or Bachelor's Degree.
  • Minimum of 1 year of legal collections experience.
  • History of leadership or coaching experience.
Benefits:
  • Excellent benefits package, including 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits.

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