Customer Service Coordinator

7 days ago


Greenwich, Connecticut, United States WELLS FARGO BANK Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive in one place. Our company culture is built on five core values: opportunity, integrity, diversity, responsibility, and teamwork. We strive to make a positive impact in our communities by contributing to local economic development and supporting non-profit organizations.

We Offer:

  • A competitive salary of $27,000 - $35,600 per year, depending on experience
  • A comprehensive benefits package, including health insurance, 401(k) plan, paid time off, disability benefits, and life insurance
  • Ongoing training and professional development opportunities
  • The chance to work with a diverse group of talented individuals who share our commitment to excellence
About the Role

We are seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities while minimizing risks under established policies and perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.

Responsibilities:

  1. Support customer experience by accurately processing and approving teller transactions
  2. Share digital solutions with customers to improve their banking experience
  3. Make appropriate introductions to bankers to meet customers' financial needs
  4. Complete operational activities while minimizing risks under established policies
  5. Perform routine to moderately complex transactional, operational, and customer support tasks

Requirements:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Benefits

We offer a range of benefits to our employees, including:

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement


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