Retail Sales Associate
4 days ago
The Retail Sales Associate - Customer Experience Specialist at Vuori is responsible for forging connections with customers while communicating the brand's values through insightful product knowledge and a happy, optimistic outlook. This role is essential in creating an unforgettable customer experience.
Key Responsibilities:
• Forge lasting relationships with customers
• Work with the sales team to ensure each customer receives the best service possible
• Greet customers in a timely, authentic, and engaging manner
• Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit
Business Goals:
• Achieve sales goals in a team-based commission environment
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
• Assist in the completion of projects while keeping the focus on customer experience
• Communicate inventory needs to support the business goal
Operations:
• Ensure the sales floor is stocked every evening
• Collaborate with management in areas of inventory management
• Ensure the retail store is cleaned on a regular basis - including floors and bathroom
• Understand and execute cash control procedures including bank deposits, petty cash
• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times
• Identify and communicate product concerns in a timely manner
Qualifications:
• Must be available to work nights, weekends, and holidays
• Must adhere to scheduled shifts with punctuality
• Ability to develop relationships with customers and colleagues
• Ability to positively and proactively handle customer concerns
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational skills and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Eager to develop new skills and responsive to feedback
Benefits:
• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)
Vuori, Inc. is an equal opportunity employer and all applications will be kept confidential according to EEO guidelines.
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