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Client Technology Manager
1 month ago
Mainstay Technologies is seeking a highly skilled Client Technology Manager to join our team. As a key member of our IT department, you will be responsible for managing ongoing client relationships, participating in leading technology improvements, and overseeing proactive measures to ensure the highest level of service delivery.
Key Responsibilities:
- Take ownership of client network health and reliability through proactive maintenance and audits
- Implement new technologies, with the support of dedicated engineers
- Work with company team leaders to develop and lead the implementation of roadmaps for clients to bring them into solid standards and leverage of innovation
- Work with other team members for a complete IT department delivery - bringing enterprise level service to small businesses
- Review reports for system health, trends, and open items for client, working alongside the client's point-of-contact - seeking to ensure their environment is performing well and aligned well with business goals
- Participate or lead client projects, implementing new technologies such as servers, firewalls, applications, and more
Requirements:
- Excellent foundation in technology, including experience with infrastructure, Active Directory, applications, and workstations
- Strong inter-personal skills - enjoy relating with staff & clients
- Solid problem-solving skills - be able to take a challenge and break it down
- Committed professionalism and love working as a team
- Ability to flourish in a fast-paced environment, multi-tasking with exceptionally high consistency and attention to detail
- Excellent technical and business aptitude, with an ability to learn quickly
Benefits:
- A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
- 3 weeks of PTO (4 weeks after 2 years) per year
- A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
- Health, Dental, and Vision Insurance
- Disability Insurance
- Group and Supplemental Life Insurance
- Paid Family Leave
- 401(k) with 3% match
- Team Profit Sharing
- Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
- Paid Volunteer Time Off
About Mainstay Technologies:
Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.
