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Client Support Specialist

2 months ago

Miami, Florida, United States Swatch Group Full time

Job Overview

The Swatch Group (U.S.) Inc. is in search of a proactive and enthusiastic individual who is dedicated to delivering outstanding customer service and support for our esteemed watch brands, including Omega, Tissot, Longines, Hamilton, and Swatch. This role is distinct from a conventional high-volume call center setting, as it encompasses diverse interactions with clients, sales representatives, and end-users. Standard working hours are from 10 AM to 7 PM or 9 AM to 6 PM, Monday through Friday, with the expectation of flexibility to accommodate additional hours during peak seasons.

Why Work with Us?

  • Be part of the largest and most prestigious watch manufacturer globally.
  • Collaborate closely with renowned brands such as Omega, Tissot, Longines, Hamilton, and Swatch.
  • Competitive and attractive compensation package.
  • Comprehensive healthcare benefits.
  • Paid time off.
  • Company matching options after one year of service.
  • Significant opportunities for professional growth.

Key Responsibilities

  • Exceptional communication skills are essential, both verbal and written.
  • Thrive in a fast-paced environment, managing same-day service for our distribution network across the United States.
  • Collaborate effectively as a team player while also managing individual tasks efficiently.
  • Handle incoming calls, process orders, and provide shipping information.
  • Offer support to our brands and resellers.
  • Respond promptly to email inquiries, ensuring departmental goals and deadlines are met.
  • Utilize company resources to enhance product knowledge and maintain awareness of the latest offerings.
  • Address all inquiries in a professional, honest, and straightforward manner.
  • Demonstrate the ability to multitask and perform under pressure while maintaining accuracy and organization.
  • Exhibit strong organizational skills with excellent follow-up capabilities.
  • Assist in training new agents as required.
  • Explain and demonstrate the benefits of client products.
  • Be flexible to work additional hours during peak periods.
  • Adapt to new tasks as necessary for personal and team growth.
  • Be a reliable and dependable team member.

Candidate Profile

Previous experience in roles such as Customer Service Representative, Customer Service Associate, Customer Service Assistant, Customer Service Coordinator, or Customer Service Agent would be advantageous.

Required Skills and Qualifications

  • Are you a people-oriented individual?
  • Do you excel in communication with diverse groups of people?
  • Are you adept at managing complaints and challenging situations? If so, this position is for you.
  • Must possess a friendly demeanor and be approachable.
  • Experience in public-facing roles or call center environments is preferred.
  • A strong team-oriented mindset and goal-driven attitude are essential.
  • Ability to make swift and sound decisions that benefit both the company and our customers.
  • A genuine interest in learning and valuing product knowledge is crucial.
  • Experience in a consumer or e-commerce setting is a plus.
  • A proven track record of reliability and dependability is necessary.
  • Proficiency in Microsoft Office is required.
  • Knowledge of SAP is a definite advantage.
  • Bilingual skills in English and Spanish are a plus.
  • A high school diploma is required, with some college education being beneficial.
  • Must be an attentive listener, as customers will express their needs.