Technical Support Specialist

2 months ago


Longmont, Colorado, United States AA2IT Full time

Deskside Support Position at AA2IT

We are seeking a skilled individual for a Deskside Support role. The ideal candidate will possess:

  • 3-6 years of experience in assisting with PC hardware and software issues.
  • Ability to provide hands-on support for servers and network infrastructure is advantageous.
  • Experience with mobile data plans, networks, and devices is beneficial.
  • Proficiency in maintaining, diagnosing, troubleshooting, and repairing computer systems, hardware, and peripherals.
  • Capability to support and manage user account information effectively.
  • Experience in training employees, identifying, and resolving product malfunctions.
  • Ability to escalate issues to higher-level support when necessary.
  • Key skills required: Deskside Support and Customer Service.

Work Schedule: Monday to Friday, 8 AM - 5 PM

Additional Information: No on-call responsibilities; A+ certification is a plus.



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