Technical Support Specialist
2 months ago
Deskside Support Position at AA2IT
We are seeking a skilled individual for a Deskside Support role. The ideal candidate will possess:
- 3-6 years of experience in assisting with PC hardware and software issues.
- Ability to provide hands-on support for servers and network infrastructure is advantageous.
- Experience with mobile data plans, networks, and devices is beneficial.
- Proficiency in maintaining, diagnosing, troubleshooting, and repairing computer systems, hardware, and peripherals.
- Capability to support and manage user account information effectively.
- Experience in training employees, identifying, and resolving product malfunctions.
- Ability to escalate issues to higher-level support when necessary.
- Key skills required: Deskside Support and Customer Service.
Work Schedule: Monday to Friday, 8 AM - 5 PM
Additional Information: No on-call responsibilities; A+ certification is a plus.
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