Senior IT Support Specialist

22 hours ago


Longmont, Colorado, United States TeamLogic IT, Longmont, CO Full time
Job Overview

At TeamLogic IT, we're seeking a highly skilled Senior IT Support Specialist to join our team in Longmont, CO. As a key member of our technical team, you will be responsible for ensuring the smooth operation of our systems and providing exceptional support to our customers.

Key Responsibilities
  • Provide timely and effective resolution of end-user issues via telephone, web portal, and email.
  • Provision and set up new systems, prioritizing incidents and service requests according to defined processes.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Support onsite technicians with fixes at the desktop level when remote assistance is needed.
  • Install and configure hardware and software components throughout various network infrastructure devices.
Requirements
  • College diploma or university degree in Computer Science or 5 years equivalent work experience.
  • Expert level with desktop operating systems, including Windows 10 and Mac OS.
  • Expert level server operating systems, including Server 2012 and Linux.

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