IT Support Specialist
4 days ago
Join TeamLogic IT, a leading provider of IT services, as a Level III Technician. In this role, you will be responsible for ensuring the smooth operation of our clients' IT systems, providing technical support, and collaborating with our sales team to deliver exceptional customer experiences.
Key Responsibilities:- Provide timely and effective technical support to clients via phone, email, and web portal.
- Configure and provision new systems, ensuring seamless integration with existing infrastructure.
- Prioritize and resolve incidents and service requests in accordance with defined SLAs.
- Utilize remote tools and diagnostic utilities to troubleshoot and resolve technical issues.
- Collaborate with onsite technicians to resolve hardware repairs, system installs, and upgrades.
- Install and configure hardware and software components, ensuring optimal network performance.
- Administer server and network infrastructure, including Active Directory, File & Print services, DNS, DHCP, and Remote Desktop.
- Maintain network firewalls and switches, ensuring security and integrity.
- Perform preventative maintenance, including server and workstation checks, and printer cleaning.
- Design and architect network and server solutions to meet client needs.
- Establish strong relationships with clients and internal stakeholders, ensuring exceptional customer satisfaction.
- College diploma or university degree in Computer Science or equivalent work experience.
- Expert-level knowledge of desktop operating systems, including Windows 10, Windows 11, and Mac OS.
- Expert-level knowledge of server operating systems, including Server 2012, Server 2016, Server 2019, and Linux.
- Experience with firewall configuration and troubleshooting, including Sonic Wall, Sophos, Meraki, and Palo Alto.
We offer flexible work-from-home options and a dynamic work environment that fosters collaboration and growth. If you're a motivated and results-driven individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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