Technical Support Specialist
2 weeks ago
Intrado is a leading provider of emergency response solutions, dedicated to saving lives and protecting communities. Our cutting-edge software helps enterprises, call takers, and first responders make informed decisions and respond quickly and safely.
Job SummaryWe are seeking a Technical Support Specialist to join our Safety Services team in Longmont, CO. As a key member of our Remote Help Desk, you will provide initial response and basic troubleshooting for customer-related issues, take first-line technical support customer calls, and participate in departmental projects.
Responsibilities- Provide initial response and basic troubleshooting for customer-related issues
- Take first-line technical support customer calls
- Provide basic technical support, dispatching support to additional technicians as necessary
- Obtain, track, and close trouble tickets, ensuring issues are accurately documented
- Participate in departmental projects, including preparing reports, materials, documentation, and coordinating tasks
- Two-year degree from an accredited college or university with major coursework in MIS, computer science, or a related field (or equivalent work experience)
- 2 years' technical customer service experience required, preferably in a helpdesk environment
- 1 year experience in the 911 or public safety industry preferred but not essential
- 2 years' experience with networking, Windows-based servers and workstations required
- 1 year experience with SQL preferred
At Intrado, we offer a comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid time off, a 401(k) retirement plan with company match, and flexible spending accounts. We also offer tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, and more.
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Longmont, Colorado, United States Life & Safety Full timeAbout UsIntrado is a leading provider of emergency response solutions, dedicated to saving lives and protecting communities. Our cutting-edge technology enables enterprises, call takers, dispatchers, and first responders to make informed decisions, respond quickly and safely, and serve their communities better.Job SummaryWe are seeking a Technical Support...
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Longmont, Colorado, United States Life & Safety Full timeAbout UsIntrado is a leading provider of emergency communications solutions, dedicated to saving lives and protecting communities. Our cutting-edge software helps prepare for, respond to, and recover from critical events.We are at the forefront of transforming the 911 emergency response continuum with next-generation data-driven software. Our solutions...
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