Technical Support Specialist

2 weeks ago


Longmont, Colorado, United States Life & Safety Full time
About Us

Intrado is a leading provider of emergency response solutions, dedicated to saving lives and protecting communities. Our cutting-edge software helps enterprises, call takers, and first responders make informed decisions and respond quickly and safely.

Job Summary

We are seeking a Technical Support Specialist to join our Safety Services team in Longmont, CO. As a key member of our Remote Help Desk, you will provide initial response and basic troubleshooting for customer-related issues, take first-line technical support customer calls, and participate in departmental projects.

Responsibilities
  • Provide initial response and basic troubleshooting for customer-related issues
  • Take first-line technical support customer calls
  • Provide basic technical support, dispatching support to additional technicians as necessary
  • Obtain, track, and close trouble tickets, ensuring issues are accurately documented
  • Participate in departmental projects, including preparing reports, materials, documentation, and coordinating tasks
Requirements
  • Two-year degree from an accredited college or university with major coursework in MIS, computer science, or a related field (or equivalent work experience)
  • 2 years' technical customer service experience required, preferably in a helpdesk environment
  • 1 year experience in the 911 or public safety industry preferred but not essential
  • 2 years' experience with networking, Windows-based servers and workstations required
  • 1 year experience with SQL preferred
What We Offer

At Intrado, we offer a comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid time off, a 401(k) retirement plan with company match, and flexible spending accounts. We also offer tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, and more.



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