Petco Store General Manager

4 weeks ago


Great Barrington, Massachusetts, United States Petco Full time
Job Description

As a General Manager at Petco, you will be responsible for leading a team of leaders and partners to deliver exceptional service and drive guest loyalty. You will attract, hire, and retain a diverse team of top talent, train, coach, and develop leaders and hourly partners in all areas and functions required to run the store efficiently and to Petco standards.

Key Responsibilities
  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop leaders and hourly partners in all areas and functions required to run the store efficiently and to Petco standards.
  • Create a professional environment that inspires and encourages the growth and engagement of partners.
  • Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
  • Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs.
  • Responsible for all partner performance management in the Pet Care Center.
  • Demonstrate and support a continuous improvement and growth mindset.
Requirements
  • In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business and finance acumen, analysis and problem-solving skills, and high focus on people development and guest service.
  • Excellence in communication and computer skills are also required.
  • Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.
  • A working knowledge of general business practices is highly desirable, as are strong organizational skills.
  • A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.
  • Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.

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