Cannabis Retail Specialist

3 weeks ago

Great Barrington, Massachusetts, United States Rebelle Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team at Rebelle Dispensary as a Cannabis Retail Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a welcoming and professional environment, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide customers with a positive experience in a welcoming and professional manner.
  • Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
  • Verify proper identification and customer information prior to sales.
  • Dispense cannabis products and process consumer orders accurately and efficiently.
  • Follow company protocols for opening and closing procedures of operating cash register, computer-based POS system, and cash drawer.
  • Assist with coaching, supporting, and motivating team members to help meet and exceed dispensary sales goals.
  • Assist with training new employees as well as the re-training of existing employees when needed.
  • Serve as the Manager-on-Duty, in the absence of manager or as directed by management.
  • Cash Handling.
  • Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order.

Requirements:

  • High School diploma or equivalent.
  • 3+ years of relevant work experience in a retail/hospitality and customer services.
  • Exceptional oral communication skills.
  • Exceptional customer service skills and engagement.
  • Professional, positive demeanor with customers and fellow staff members.
  • Ability to adapt to new rules, regulations, products, systems, and team members at any given time.
  • Well-versed on cannabis products and various methods of consumption.
  • Experience with POS systems and processing cash transactions.
  • Flexibility with hours/availability; willing to cover shifts as needed.
  • Must be willing to work rotating shifts (days, evenings, nights, weekends, and holidays).
  • Skilled with Microsoft Office or similar productivity software suites, as well as industry-related software.
  • Must be able to use store equipment appropriately and safely.
  • Proficiency with computer systems and ability to master new software.
  • Knowledge of state rules and the ability to keep the establishment compliant.
  • Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card.
  • Must comply with the CCC's and company's regulations for working in the industry.

Preferred Qualifications:

  • College degree preferred.
  • Cannabis retail experience preferred.
  • Knowledge of inventory control systems, especially in the cannabis industry, is preferred.

Physical Requirements:

  • Long periods of prolonged standing, sitting, and use of hands.
  • Long periods of prolonged use of office equipment, including computers and phones.
  • Ability to observe and assess material that deviates from established company standards.
  • Some crouching, stooping, balancing, or holding uncomfortable positions for extended periods of time; repetitive motions.
  • Requires bending and lifting 25+ pounds for distances of up to 100 feet.
  • Ability to work in store and office with fluorescent and other lighting exposure.

Rebelle provides equal employment opportunities to all employees and applicants for employment, without regard to race, sex, color, ethnicity, national origin, religion, age, disability, gender identity, or sexual orientation. In addition to federal law requirements, Rebelle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Rebelle expressly prohibits any form of workplace harassment based on race, sex, color, ethnicity, national origin, religion, sexual orientation, gender identity or expression, genetic information, age, disability status, or veteran status.

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