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Guest Service Representative

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Chantilly, Virginia, United States Residence Inn by Marriott Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Inn by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Guest Service: Greet guests and provide personalized service to ensure a positive experience.
  • Check-in/Check-out: Process guest arrivals and departures efficiently and accurately.
  • Issue Resolution: Respond to guest inquiries and resolve any issues or complaints in a professional and courteous manner.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, including the reception desk, lobby, and surrounding areas.
  • Collaboration: Work closely with other hotel departments to ensure a seamless guest experience.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Attention to Detail: Ability to maintain accuracy and attention to detail in all aspects of the job.
  • Teamwork: Ability to work collaboratively with other team members to achieve common goals.