Client Service Specialist
3 weeks ago
POSITION SUMMARY:
As a Customer Relations Representative at Debra Herndon - State Farm Agent, you will play a pivotal role in delivering an outstanding client experience with every interaction. Your meticulous attention to detail, exceptional customer service abilities, and consistent product recommendations will make you an invaluable asset. You will have the opportunity to advance your career by addressing customer inquiries, collaborating with fellow agency team members, and ensuring that our clients receive the protection they need.
We are eager to connect with individuals who embody a customer-centric approach and possess the empathy we seek in our team members. We foresee numerous internal growth opportunities for motivated and sales-oriented candidates.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, following up as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing issues.
- Utilize a customer-focused, needs-based review process to inform clients about their insurance choices.
- Employ excellent communication skills to effectively meet customer needs while fostering business development.
REQUIRED QUALIFICATIONS:
- Ability to relate effectively to customers, addressing their questions and anticipating their needs.
- Strong communication skills to assist clients and collaborate with other agency team members.
- Proactive approach to problem-solving.
- Previous office experience.
- Prior sales experience.
OFFERED BENEFITS:
- Hourly compensation as outlined below.
- Commission and bonuses in addition to hourly pay.
- Paid time off, including vacation and personal/sick days.
- Health insurance benefits.
- Retirement plan options.
- Opportunities for career advancement within the agency.
- Valuable experience for career development.
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