Customer Service Representative | Hotel Reservations Expert

2 weeks ago


Northville, Michigan, United States Traveling Teams Inc. Full time
Hotel Reservations Specialist | Customer Service Ambassador

We are seeking a dedicated and detail-oriented individual to join our team as a Hotel Reservations Specialist | Customer Service Ambassador at Traveling Teams Inc. In this role, you will be responsible for managing hotel room bookings, providing exceptional customer service, and upholding our company's brand image.

Key Responsibilities:

  • Respond to inbound calls to assist with reservations, room requests, and inquiries.
  • Engage with callers warmly and guide them through the reservation process.
  • Provide detailed information about hotel services and amenities.
  • Sell and confirm room reservations using effective techniques.
  • Assign rooms and up-sell when appropriate.
  • Utilize internal systems to book hotel rooms for customers.
  • Verify payment details and assist with any customer issues or complaints.
  • Complete daily tasks assigned by supervisors.

Required Skills:

  • Strong communication and interpersonal skills.
  • Attention to detail and problem-solving abilities.
  • Basic computer proficiency.
  • Familiarity with customer service standards.

Preferred Qualifications:

  • High school diploma required; associate's degree preferred.
  • Previous experience in customer service or related fields is a plus.
  • Background in communications, business administration, or hospitality is beneficial.

About Our Company:

Traveling Teams Inc. is a leading provider of youth sports housing solutions. We prioritize exceptional service and are trusted by major hotel brands and event organizers across North America. Our company values service excellence and innovation.

Working Hours:

  • Monday - Friday: 9:00 a.m. - 6:00 p.m. (in-office)
  • Saturdays: 10:00 a.m. - 4:00 p.m. (optional, work-from-home)
  • Sundays: 2:00 p.m. - 8:00 p.m. (optional, work-from-home)
  • 40 hours per week


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