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Client Service Specialist

2 months ago

Northville, Michigan, United States Debra Herndon - State Farm Agent Full time
Job Overview

POSITION SUMMARY:

As a Customer Relations Representative at Debra Herndon - State Farm Agent, you will play a crucial role in delivering an outstanding client experience through every interaction. Your keen attention to detail, strong customer service abilities, and consistent product recommendations will make you an invaluable asset. You will advance your career by addressing customer inquiries, collaborating with fellow agency team members, and ensuring that our clients receive the protection they need.

We are eager to connect with individuals who embody a customer-centric approach and possess the empathy we seek in our team members. We foresee opportunities for internal advancement for candidates who are particularly motivated and sales-oriented.

KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly service, which includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing questions.
  • Implement a customer-focused, needs-based review process to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering business growth.
REQUIREMENTS:
  • Ability to connect with customers, respond to their inquiries, and anticipate their needs.
  • Strong communication skills to assist clients and work collaboratively with other agency personnel.
  • Proactive approach to problem-solving.
  • Previous office experience is preferred.
  • Sales experience is advantageous.
COMPENSATION AND BENEFITS:
  • Hourly wage as outlined below.
  • Commission and bonuses in addition to hourly pay.
  • Paid time off, including vacation and personal/sick days.
  • Health insurance benefits.
  • Retirement plan options.
  • Opportunities for professional growth and advancement within the agency.
  • Valuable experience for career development.