Client Support Liaison
3 days ago
At Onbe, we're seeking a highly skilled Client Support Liaison to join our team. As a Client Support Liaison, you will play a critical role in ensuring the success of our client programs. You will work closely with our Client Support Management team to develop positive relationships with clients and become a product expert, trusted advisor, and problem solver.
Key Responsibilities:- Respond to client inquiries and resolve issues in a timely and professional manner.
- Ensure first-order health for new clients and programs.
- Analyze key reports, metrics, and data to promote program success.
- Act as a product expert and advocate for the client and Onbe.
- Collaborate with Client Support Managers to prepare for Business Reviews and client meetings.
- Provide client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis.
- Work on internal development projects as assigned and proactively create from identified business needs.
- Bachelor's degree preferred.
- 1-3 years of experience working in a client support and/or operations role with direct client interaction.
- Proficiency with Microsoft Excel, Word, and PowerPoint.
- Ability to travel for company and client-related meetings.
Onbe offers a competitive benefits package, including medical, dental, vision, wellness, 401(k) matching, Open PTO, generous parental leave, and more. We're committed to creating a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better.
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