Customer Service Representative

4 weeks ago


Rohnert Park, California, United States OE Federal Credit Union Full time

Job Summary

OE Federal Credit Union is seeking a highly skilled Branch Member Service Representative to join our team. As a key member of our branch team, you will be responsible for developing and maintaining strong relationships with our members by understanding their financial needs and providing exceptional service.

Key Responsibilities

  • Develop and maintain a comprehensive understanding of our products and services to effectively cross-sell and meet member needs.
  • Provide a high-quality service experience by being courteous, helpful, and proactive in addressing member inquiries and concerns.
  • Process member transactions and requests in a timely and efficient manner.
  • Collaborate with colleagues across departments and branches to deliver optimal service to our members.

Requirements

  • Proficiency in Microsoft Office products, with a plus for Microsoft Excel.
  • Bilingual in English and Spanish preferred.
  • Competitive compensation package, including medical, dental, and vision benefits, a defined benefit pension plan, and a casual dress code.

About Us

OE Federal Credit Union is a community-driven financial institution dedicated to providing a better alternative to banks. We are a 1.4 billion company and the country's largest labor-based credit union, serving over 100,000 members nationwide.



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