Customer Service Representative
2 weeks ago
Link Interactive, a leading provider of DIY security and automation systems, is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.
Key Responsibilities:- Provide technical support to customers via phone, ensuring their alarm systems are functioning correctly and addressing any issues or concerns.
- Assist customers with the installation and activation of their DIY security and automation systems, providing clear instructions and guidance.
- Troubleshoot complex technical issues with alarm systems, working closely with customers to resolve problems and ensure their systems are up and running smoothly.
- Test customer returns for defects and malfunctions, ensuring that all products meet our quality standards.
- Beta test newly released alarm equipment, providing valuable feedback to our product development team.
- Communicate effectively with customers, addressing their concerns and providing solutions to their problems.
- Work collaboratively with our sales team to upsell additional services and products to customers.
- Stay up-to-date with our products and services, ensuring that you have the knowledge and expertise to provide exceptional customer support.
- High school diploma or equivalent required.
- Previous experience in a call center environment preferred.
- Excellent customer service skills, with the ability to communicate effectively with customers.
- Strong technical skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Link Interactive is a division of Fire Protection Service Corporation, a leading provider of fire protection and security services. With over 65 years of experience, we have a proven track record of delivering exceptional customer service and support. We are committed to providing our customers with the best possible experience, and we are seeking a highly skilled Customer Care Specialist to join our team.
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