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Customer Service Representative

2 months ago

Ogden, Utah, United States AvantGuard Monitoring Centers Full time
Job Description

**About Us**

AvantGuard Monitoring Centers is a leading alarm monitoring company that prioritizes the safety and security of its subscribers. Our mission is to provide timely and effective responses to emergency situations, protecting lives and property.

**Job Summary**

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for processing alarm signals, dispatching emergency services, and providing exceptional customer support.

**Key Responsibilities**

  • Process alarm signals quickly and accurately, managing stressful situations with professionalism.
  • Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
  • Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
  • Accurately document all responses for the alarm on the computer.
  • Learn and use new software to complete multiple tasks.
  • Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

**Requirements**

  • Must be 18 years of age or older with a high school diploma or GED.
  • Must be available to work a morning/days shift.
  • Prior customer service experience preferred.
  • Ability to type a minimum of 40 wpm.
  • We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility, you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
  • Ability to make a 6 month commitment to work here.
  • Must be able to pass a 2 week fully-paid training class.
  • Must be able to pass a pre-employment drug test and background check.