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Client Support Specialist

2 months ago

Birmingham, Alabama, United States Qonten Full time

Customer Service Representative

The Customer Service Representative position is essential for managing incoming inquiries from clients through various channels such as phone calls, emails, and live chats. This role emphasizes our commitment to fostering an inclusive workplace, ensuring equal opportunities in recruitment, training, and career advancement for all individuals.

Key Responsibilities:

  • Respond promptly to customer inquiries and provide effective solutions.
  • Engage with clients to understand their needs and enhance their experience.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to meet service and sales objectives.

Qualifications:

  • Strong problem-solving abilities and negotiation skills.
  • Self-motivated with a focus on achieving individual and team goals.
  • Ability to work flexible hours, including potential shifts starting early in the morning.

We are looking for individuals who are professional, positive, and dedicated to making a meaningful impact on every customer interaction. If you possess a passion for customer service and a desire to contribute to a dynamic team, we encourage you to explore this opportunity.

Work Environment:

This role may involve a variety of tasks, including order processing and maintaining communication with clients regarding new products and services. The ideal candidate will thrive in a fast-paced environment and be adaptable to changing priorities.