Guest Experience Coordinator
1 week ago
We are seeking a skilled Spa Receptionist to join our team at IP Casino Resort Spa - Biloxi. This individual will be responsible for handling reservations, providing exceptional guest service, and ensuring the smooth operation of our spa facilities.
The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering outstanding guest experiences. They will be required to answer phones, book appointments, check guests in and out, and complete shift reports and paperwork accurately. Additionally, they will need to demonstrate exceptional knowledge of our spa treatments, products, and services, as well as provide excellent guest services and up-sell opportunities to increase revenue.
Responsibilities
- Answer phones and respond to guest inquiries
- Book appointments and manage reservations
- Check guests in and out of the facility
- Complete shift reports and paperwork accurately
- Demonstrate exceptional knowledge of spa treatments, products, and services
- Provide excellent guest services and up-sell opportunities
Requirements
- Strong sense of organization and control
- Ability to prioritize tasks in a fast-paced environment
- Excellent communication skills
- Polished, impeccable appearance and professional demeanor
- Ability to work as part of a team
Compensation
The successful candidate can expect a competitive salary of $45,000-$60,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
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