Guest Services Agent
2 weeks ago
Key Responsibilities:
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
- Handle all incoming and outgoing reservation requests from Casino Hosts and 3rd party booking sites in a prompt, courteous and efficient manner.
- Assist with group sales reservations.
- Maintain accurate records of all corporate, special rates, and preferred company rates.
- Keep accurate reservation control to ensure maximum room occupancy and highest possible room rates.
- Answer all inbound calls to the property while routing them to the correct department.
- Ensure the safety and security of guests and employees.
- Perform other duties as assigned.
Requirements:
- Able to work flexible schedules, including nights, weekends, and holidays.
- Able to deliver a service level that creates an atmosphere making our guests want to return, giving each guest a positive, memorable experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Presents an image of excitement and enthusiasm while being able to project a professional appearance and demeanor.
- Excellent interpersonal, organizational, and communication skills.
- Displays strong work ethic and teamwork.
- Completion of high school or equivalent.
- One year experience in a high volume hotel as a desk clerk or reservationist.
Estimated Salary: $13.00 - $13.00 per hour.
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