Guest Services Agent

2 weeks ago


Biloxi, Mississippi, United States Golden Nugget Hotels & Casinos Full time
About the Role: We are seeking a detail-oriented and organized Guest Services Agent to join our team at the Golden Nugget Hotels & Casinos. As a Guest Services Agent, you will be responsible for providing exceptional customer service to all guests, handling all aspects of guest service, and ensuring a positive and memorable experience.

Key Responsibilities:
  • Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
  • Handle all incoming and outgoing reservation requests from Casino Hosts and 3rd party booking sites in a prompt, courteous and efficient manner.
  • Assist with group sales reservations.
  • Maintain accurate records of all corporate, special rates, and preferred company rates.
  • Keep accurate reservation control to ensure maximum room occupancy and highest possible room rates.
  • Answer all inbound calls to the property while routing them to the correct department.
  • Ensure the safety and security of guests and employees.
  • Perform other duties as assigned.


Requirements:
  • Able to work flexible schedules, including nights, weekends, and holidays.
  • Able to deliver a service level that creates an atmosphere making our guests want to return, giving each guest a positive, memorable experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
  • Presents an image of excitement and enthusiasm while being able to project a professional appearance and demeanor.
  • Excellent interpersonal, organizational, and communication skills.
  • Displays strong work ethic and teamwork.
  • Completion of high school or equivalent.
  • One year experience in a high volume hotel as a desk clerk or reservationist.


Estimated Salary: $13.00 - $13.00 per hour.

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