Customer Experience Specialist
1 week ago
Salary: $45,000 - $60,000 per year
About the JobWe are seeking a skilled Customer Experience Specialist to join our team at IP Casino Resort Spa in Biloxi. As a key member of our Player Development department, you will be responsible for delivering exceptional guest experiences and driving revenue growth.
Job Responsibilities- Greet and welcome high-end gaming guests, explaining the Boyd Rewards tracking program and providing collateral according to established guidelines.
- Receive credit cards and comps in payment, obtaining proper approval and authorization.
- Responsible for inputting hotel reservations from Hosts and Junket Reps.
- Provide reservations for VIP guests, including restaurants and spa.
- Work closely with Marketing, Player Development, Hotel, and F&B teams.
- Build relationships and rapport with target players using contact strategy through personal contact, telemarketing, and written correspondence.
- Monitor and update guest information records to accurately reflect gaming profiles.
- Leverage property programs and special events to target players.
- Administer comps to qualified players based on Player Development guidelines.
- Collaborate with workgroup and support departments to ensure player satisfaction.
- Communicate relevant information to coworkers and management to maintain consistency and avoid potential problems.
- Minimum Age 21 years old.
- High School diploma or equivalent required.
- Prior experience in Casino Marketing and Hotel reservations required.
- Must be able to speak, read, write, and understand English.
- Strong communication and superior guest service skills required.
- Must possess strong organizational, written, and oral communication skills.
- Must be computer literate with proficiency in Outlook and Microsoft applications.
- Must have knowledge of operating basic office machinery, i.e. fax, copier, printer, adding machine.
- Must possess knowledge of LMS and Loyalty Management.
- Must possess the ability to determine overall value of a casino guest for comp purposes.
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