Senior Player Development Coordinator
6 days ago
We are seeking a highly skilled and experienced Senior Player Development Coordinator to join our team at the IP Casino Resort Spa in Biloxi. This is an excellent opportunity for a talented individual to leverage their expertise in player development, customer service, and administrative functions to drive business growth and excellence.
Key Responsibilities:
- Develop and implement player development strategies to enhance guest experience, loyalty, and revenue growth.
- Provide exceptional customer service to high-end gaming guests, ensuring seamless interactions and memorable experiences.
- Manage hotel reservations, restaurant bookings, and spa appointments for VIP guests, ensuring timely confirmations and courteous communication.
- Leverage data analytics and insights to identify trends, opportunities, and challenges, informing strategic decisions and resource allocation.
- Collaborate with cross-functional teams, including Marketing, Hotel, F&B, and Transportation, to align efforts and achieve common goals.
- Build strong relationships with key stakeholders, including hosts, junket reps, and other internal partners, fostering trust and open communication.
- Maintain accurate and up-to-date records of guest information, tracking preferences, and gaming activity.
- Stay abreast of industry trends, best practices, and regulatory requirements, applying knowledge to optimize operations and minimize risks.
Requirements:
- Bachelor's degree in Hospitality, Business Administration, or related field, or equivalent experience.
- Minimum 2 years of experience in player development, hospitality, or a related field, preferably in a casino environment.
- Proven track record of delivering exceptional customer service, driving revenue growth, and achieving business objectives.
- Strong analytical, problem-solving, and communication skills, with ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook, with ability to learn new software and systems quickly.
- Familiarity with Loyalty Management Systems (LMS) and other relevant technologies.
- Ability to work flexible hours, including weekends, holidays, and extended shifts as needed.
What We Offer:
- A competitive salary range of $65,000 - $85,000 per year, commensurate with experience.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A generous paid time off policy, including vacation, sick leave, and holidays.
- Opportunities for professional growth and development, including training, mentoring, and career advancement.
- A dynamic and supportive work environment, with a team dedicated to excellence and innovation.
About Us:
The IP Casino Resort Spa is a premier gaming and entertainment destination in Biloxi, Mississippi, offering an unparalleled gaming experience, luxurious accommodations, and world-class dining and entertainment options. As a valued member of our team, you will be part of a culture that values excellence, innovation, and teamwork, with a commitment to delivering exceptional results and exceeding guest expectations.
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Player Development Specialist
6 days ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeJob OverviewWe are seeking a highly skilled Player Development Specialist to join our team at IP Casino Resort Spa - Biloxi. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional guest experiences.
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