Senior Player Development Coordinator

6 days ago


Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time
Job Overview

We are seeking a highly skilled and experienced Senior Player Development Coordinator to join our team at the IP Casino Resort Spa in Biloxi. This is an excellent opportunity for a talented individual to leverage their expertise in player development, customer service, and administrative functions to drive business growth and excellence.

Key Responsibilities:
  • Develop and implement player development strategies to enhance guest experience, loyalty, and revenue growth.
  • Provide exceptional customer service to high-end gaming guests, ensuring seamless interactions and memorable experiences.
  • Manage hotel reservations, restaurant bookings, and spa appointments for VIP guests, ensuring timely confirmations and courteous communication.
  • Leverage data analytics and insights to identify trends, opportunities, and challenges, informing strategic decisions and resource allocation.
  • Collaborate with cross-functional teams, including Marketing, Hotel, F&B, and Transportation, to align efforts and achieve common goals.
  • Build strong relationships with key stakeholders, including hosts, junket reps, and other internal partners, fostering trust and open communication.
  • Maintain accurate and up-to-date records of guest information, tracking preferences, and gaming activity.
  • Stay abreast of industry trends, best practices, and regulatory requirements, applying knowledge to optimize operations and minimize risks.

Requirements:
  • Bachelor's degree in Hospitality, Business Administration, or related field, or equivalent experience.
  • Minimum 2 years of experience in player development, hospitality, or a related field, preferably in a casino environment.
  • Proven track record of delivering exceptional customer service, driving revenue growth, and achieving business objectives.
  • Strong analytical, problem-solving, and communication skills, with ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook, with ability to learn new software and systems quickly.
  • Familiarity with Loyalty Management Systems (LMS) and other relevant technologies.
  • Ability to work flexible hours, including weekends, holidays, and extended shifts as needed.

What We Offer:
  • A competitive salary range of $65,000 - $85,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A generous paid time off policy, including vacation, sick leave, and holidays.
  • Opportunities for professional growth and development, including training, mentoring, and career advancement.
  • A dynamic and supportive work environment, with a team dedicated to excellence and innovation.

About Us:
The IP Casino Resort Spa is a premier gaming and entertainment destination in Biloxi, Mississippi, offering an unparalleled gaming experience, luxurious accommodations, and world-class dining and entertainment options. As a valued member of our team, you will be part of a culture that values excellence, innovation, and teamwork, with a commitment to delivering exceptional results and exceeding guest expectations.

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