HVAC Service Operations Coordinator

6 days ago

Oklahoma City, Oklahoma, United States Johnson Controls International Full time
Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for coordinating and scheduling service requests, managing technician schedules, and ensuring timely completion of preventative maintenance and technical service work.

Key Responsibilities
  • Coordinate and schedule service requests, ensuring timely completion of work and alignment with business goals.
  • Manage technician schedules, ensuring adequate coverage and efficient use of resources.
  • Collaborate with the Service Team Manager to ensure technical service work is completed to the customer's expectations.
  • Analyze and assess technical team performance, identifying areas for improvement and implementing changes to enhance customer satisfaction and cost-effectiveness.
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
Requirements
  • High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
  • Strong organizational and attention to detail skills, with the ability to perform work independently.
  • Excellent interpersonal skills, with the ability to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Ability to influence diverse teams to accomplish tasks and goals.
Preferred Qualifications
  • Associates degree preferred.
  • Candidate should possess a background in a building management system / controls industry.
  • Experience and/or basic project accounting or costing principles is desired.
Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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