Patient Care Coordinator

4 hours ago

Apopka, Florida, United States Optum Full time
Optum Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

We are seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Receives incoming telephone calls in a prompt and courteous manner, working with multiple phone lines and providing telephonic patient outreach and patient experience calls.
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.
  • Represents the Company in a professional manner, following all Company policies and procedures.
  • Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling of all appointments, EOD Billing, addressing routine inquiries, working daily reports, and forwarding non-routine requests to appropriate personnel.
  • Performs clerical duties as directed.
  • Coordinates patient care as directed by physicians, company standards and policies.
  • Supports and follows Standard Delegation of Orders (SDO).
  • Building referrals in EMR systems.
  • Updates and maintains ECW with all patient changes.
  • Manages medical records (maintains, files/scans, prepares for schedule).
  • Ensures all correspondence is scanned and/or filed in timely manner.
  • Processes requests for medical records release and maintains appropriate logs, etc.

Requirements:

  • High School Diploma/GED (or higher) OR 4+ years of customer service experience.
  • 1+ years of data entry and customer service experience with strong communication skills both in person and via phone.
  • 1+ year of experience/working knowledge of medical office procedures and medical terminology.
  • Intermediate level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook.

Preferred Qualifications:

  • Experience in a physician's office, clinical or hospital setting.
  • Ability to display excellent telephone/switchboard etiquette.
  • Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills.
  • Ability to multi-task in a high paced environment with good organizational skills.
  • Ability to follow written and oral instructions and to work with general guidance.
  • Demonstrated clerical skills (typing, filing, telephone courtesy).
  • Bilingual (English/Spanish) language proficiency.

At Optum, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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