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Service Industry Leader

2 months ago

Hartford, Connecticut, United States College HUNKS Hauling Junk & Moving Full time

Company Overview

College Hunks Hauling Junk & Moving is a dynamic and rapidly growing company that values its employees and customers. We are committed to providing exceptional service and creating a fun and enthusiastic team environment.

Our Mission

We strive to be the largest and most popular employer of a collegiate workforce, providing opportunities for business ownership and bringing back the American Dream to college students and their parents.

Our Core Values

We believe in:

  • Building Leaders through training and development
  • Listening, Fulfilling, and Delighting our customers
  • Always Branding ourselves as a professional and reliable company
  • Creating a Fun Enthusiastic Team Environment that fosters growth and success

Job Summary

We are seeking a highly motivated and experienced individual to fill our Operations Manager role. The ideal candidate will embody our core values and deliver world-class customer service, while building a strong company culture.

Responsibilities

  • Energize and motivate crews for the day during a morning huddle
  • Ensure the day starts on time and crews are on the road ready and prepared for the day
  • Perform day-to-day management of moving and junk hauling operations, including ensuring crews have correct supplies and paperwork for jobs, coordinating routes, tracking crew, rescheduling appointments, and ensuring jobs are billed accurately
  • 100% client amazement and loyalty
  • Interact with clients in a friendly and professional manner at all times
  • Create a memorable experience and repeat business
  • Business Operations Safety and truck safety
  • Establish value and price appropriately so the client understands the value they received for the price they were charged
  • Manage P & L and annual budgets with franchise partner
  • Utilize systematic hiring and training process
  • Conduct client estimates for Moving and Junk Removal services as needed
  • Manage staff scheduling using When I work, schedules are posted weekly
  • Boost team member awareness of company mission and vision to be measured by achieving team member goals
  • Run franchise operations to ensure revenue and profitability targets are met
  • Work closely with Franchise Partner to implement and build new systems and processes
  • On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition
  • Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety
  • Attend periodic learning and training events
  • Produce and review operational reports to make operational decisions
  • Execute monthly marketing plans

Qualifications

  • Bachelor's Degree in Business Management preferred or equivalent/relevant on the job experience
  • 3 years' experience managing a service industry operation preferred
  • Sales, Marketing and Operations/Systems Management
  • Confident and proactive communicator; must be able to manage positive relationships with clients and team members
  • Must be extremely reliable, punctual and detail-oriented
  • Must be safety and liability conscious
  • Must be excellent at multi-tasking
  • Strong written, verbal and presentation communication skills
  • Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels
  • Construction background and experience with basic power tools preferred
  • Thrive in a fast-paced and growing industry

Preferred Experience

  • 2 years' experience managing junk or moving company operating location

Benefits

We offer a competitive starting salary, opportunity for growth and advancement in a quickly growing franchise, and the opportunity to work in a Fun, Enthusiastic Team environment. Profit-sharing program to be implemented in the near future as the business continues to grow.