Patient Account Coordinator

5 days ago


Moline, Illinois, United States Meduit Full time
Responsibilities:

Communicate with patients and families to provide knowledgeable answers to questions regarding medical bills and accounts, ensuring a positive and empathetic experience.

Understand and adhere to all regulatory compliance areas, policies, and procedures, including HIPAA and compliance requirements, to maintain the highest level of patient confidentiality and data security.

Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, and other patient financial care services.

Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs, and handle each situation accordingly.

Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients.

Qualifications:

Experience in customer service and healthcare industry

Excellent verbal and written communication and interpersonal skills

Ability to multi-task and work within multiple systems at the same time

Strong attention to detail

Meduit offers a full benefit package, including medical, dental, vision, 401(k), and paid time off (PTO), to support the well-being and success of our employees.



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