Physical Therapy Patient Coordinator

4 days ago


Moline, Illinois, United States ORA Orthopedics Full time
Job Summary

We are seeking a highly organized and customer-focused Physical Therapy Patient Registration professional to join our team at ORA Orthopedics. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless registration experience for our patients.

Key Responsibilities
  • Promptly greet patients and make them feel welcome as they enter the clinic
  • Answer incoming calls related to Physical Therapy in a friendly and efficient manner
  • Communicate with patients to schedule, cancel, or reschedule physical therapy appointments
  • Verify patient demographic information and update information as needed
  • Direct or assist patients in completing appropriate paperwork and answer patient questions
  • Manage point of service collections and perform daily cash box reconciliation
  • Prepare patient charts for upcoming appointments and maintain a clean patient reception area
  • Maintain patient confidentiality and comply with all HIPAA rules and regulations
Requirements
  • High school diploma or equivalent required
  • One year of customer service experience or prior medical office experience preferred
  • Knowledge of customer service principles and techniques
  • Excellent interpersonal, oral, and written communication skills
  • Ability to effectively communicate and interact with patients, families, and staff

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, offering an integrated continuum of orthopedic care. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care.



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