Patient Experience Liaison

4 weeks ago


Syosset, New York, United States Northwell Health Full time
Job Title: Patient & Customer Experience Specialist

Job Summary: We are seeking a highly skilled Patient & Customer Experience Specialist to join our team at Northwell Health. This role will be responsible for supporting inter-departmental functions to provide optimal patient and customer experience.

Key Responsibilities:
  • Foster and maintain relationships with key stakeholder leaders and teams to ensure patient and family-centered care culture, care delivery, and hospitality.
  • Role model Culture of C.A.R.E. and patient-centered organizational values.
  • Maintain ongoing communication with patients, families, and team members.
  • Support the development, implementation, and evaluation of patient/customer experience-based programs, projects, and improvements.
  • Gather key information to prepare presentations, documents, and reports.
  • Demonstrate basic understanding of how to collect and interpret patient experience feedback, data, and performance metrics.
  • Collaborate with site-based leadership to promote and sustain patient experience strategic plan.
  • Participate in patient/customer experience improvement efforts; provide support for meetings and events.
  • Coordinate educational and training programs aimed at engaging team members in patient/customer experience culture.
  • Provide emotional support to patients, families, visitors, and team members.
  • Perform service recovery, follow policies/procedures regarding concern and complaint management, escalate to leadership when appropriate.
Requirements:
  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 1-3 years of relevant experience, required.

Additional Information: The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.



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