Patient Experience Liaison
4 weeks ago
Job Summary: We are seeking a highly skilled Patient & Customer Experience Specialist to join our team at Northwell Health. This role will be responsible for supporting inter-departmental functions to provide optimal patient and customer experience.
Key Responsibilities:- Foster and maintain relationships with key stakeholder leaders and teams to ensure patient and family-centered care culture, care delivery, and hospitality.
- Role model Culture of C.A.R.E. and patient-centered organizational values.
- Maintain ongoing communication with patients, families, and team members.
- Support the development, implementation, and evaluation of patient/customer experience-based programs, projects, and improvements.
- Gather key information to prepare presentations, documents, and reports.
- Demonstrate basic understanding of how to collect and interpret patient experience feedback, data, and performance metrics.
- Collaborate with site-based leadership to promote and sustain patient experience strategic plan.
- Participate in patient/customer experience improvement efforts; provide support for meetings and events.
- Coordinate educational and training programs aimed at engaging team members in patient/customer experience culture.
- Provide emotional support to patients, families, visitors, and team members.
- Perform service recovery, follow policies/procedures regarding concern and complaint management, escalate to leadership when appropriate.
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 1-3 years of relevant experience, required.
Additional Information: The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
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Patient Experience Coordinator
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Syosset, New York, United States Northwell Health Full timeJob DescriptionAs a key member of our team, you will play a vital role in ensuring that our patients and customers receive exceptional care and service. You will foster strong relationships with stakeholders, including patients, families, and team members, to promote a culture of care and hospitality.Key ResponsibilitiesRole Model Culture of C.A.R.E. and...
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Patient Experience Coordinator
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Syosset, New York, United States Northwell Health Full timeJob Title: Patient & Customer Experience SpecialistAt Northwell Health, we are committed to delivering exceptional patient and customer experiences. As a Patient & Customer Experience Specialist, you will play a vital role in fostering a culture of care and hospitality throughout our organization.Key Responsibilities:Role Model Culture of C.A.R.E. and...
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