Patient Concierge Specialist

2 weeks ago


Syosset, New York, United States PersonalRX Full time
Job Description

PersonalRX, a rapidly growing mail order pharmacy, is seeking a Patient Concierge Specialist to join our team in Syosset, NY. As a Patient Concierge Specialist, you will play a vital role in helping our patients better manage their medications and providing exceptional customer service.

Responsibilities
  • Contact assigned patients at least once a month to review current medications and determine if there are any changes
  • Contact assigned patients to see if they have any upcoming doctor visits and call back after the visit to see if there is a medication change
  • Work with the team who calls doctors to obtain new prescriptions
  • Work with the data entry team to have them enter new prescriptions
  • Contact patients as needed to provide status of their next order
  • Work with the QA Analyst and Pharmacists when there is a shipping issue to determine if the order needs to be reshipped
  • Work with the Pharmacists when there is an out-of-stock condition and contact the patient or doctor as needed
  • Work with the patient to obtain any outstanding account balance
  • Complete patient updates as needed (e.g., new address, alternate address, credit card or insurance coverage change)
  • Proactively work with the patients at year-end to see if there will be any new coverage/insurance changes in the new year
  • Enter test claims for new potential patients to determine their copays
  • Update patient notes as needed
Requirements
  • Pharmacy technician experience: 1 year (Preferred)
  • Bi-Lingual in Spanish and English strongly preferred
  • Ability to Relocate: Syosset, NY: Relocate before starting work (Required)
Benefits
  • Competitive salary: $21.00 - $23.00 per hour
  • Bonus (based on performance)
  • Stock options (based on performance)
  • Opportunities for advancement


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