Emergency Services Coordinator
4 days ago
We are seeking a highly skilled and compassionate Emergency Services Coordinator to join our team at Superior Air-Ground Ambulance Service, Inc. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient transportation of patients to medical facilities.
Responsibilities- Answer and direct calls for emergency transportation services
- Distinguish the need for emergency transportation and pre-arrange transport for facilities
- Arrange specialty and critical care transportation
- Provide information and assistance to customers and communicate with multiple departments and EMS personnel
- Develop effective solutions for customer service issues and direct calls to the Flight desk as appropriate
- Bilingual, with the ability to speak English and Mandarin
- Pleasant and professional phone manner
- Detail-oriented and able to type 30 wpm or better
- Ability to excel in a high-stress environment and adapt to frequently changing policies
- Medical background a plus, with EMD certification required within 1 year of employment
Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We are committed to attracting and retaining the best talent and are an Affirmative Action/Equal Opportunity Employer.
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