Director of Operations

4 weeks ago


Davenport, Iowa, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company, is seeking a Director of Operations to oversee account managers and on-site business in a Mega Market. The successful candidate will ensure high levels of client satisfaction and Security Professional performance.

Key Responsibilities
  • Set a leadership example with a management style that encourages participation and ownership, focusing on execution, customer satisfaction, employee satisfaction, and financial management.
  • Conduct business with the highest ethical and professional standards, maintaining client bill rates and overseeing billbacks.
  • Develop and maintain strong relationships with senior management at all accounts, key region and corporate functions, and counterparts across the organization.
  • Oversee managed business and client relationships, performing daytime client visits and post-inspections.
  • Negotiate client account renewals and support Performance Management and Talent Management programs for assigned personnel.
  • Ensure exemplary service delivery to all clients, maintaining confidentiality and keeping records and preparing accurate and timely feedback/reports.
Requirements
  • Bachelor's degree or related field.
  • Minimum 5 years of general management experience in a service industry.
  • Excellent interpersonal and communication skills, including written and oral delivery.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships.
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business.
  • Proven track record of excellence in service and financial management, using consultative client engagement.
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources, and clients.
  • Proven success in hiring the best talent and effectively managing team performance.
Benefits
  • Company-issued laptop and cell phone.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.



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