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Client Relations Coordinator

2 months ago

MagstattleBas, Grand Est, United States GenPro Energy Solutions Full time

CUSTOMER EXPERIENCE SPECIALIST

At GenPro Energy Solutions, the leading provider of renewable energy and energy efficiency solutions in the Midwest, we are committed to fostering talent in a dynamic and rapidly evolving sector. If you possess the skills to thrive in a high-energy environment, we invite you to explore the role of Customer Experience Specialist.

As the premier authority in renewable energy integration, energy efficiency, and sustainable product offerings, GenPro focuses on key industry areas such as energy-efficient lighting systems, solar energy solutions, solar water pumping and filtration, and power generation.

Key Responsibilities:

The Customer Experience Specialist is essential in delivering comprehensive support for all customer service operations within the organization, addressing both pre-sale and post-sale inquiries. This role demands a blend of talents, including outstanding interpersonal skills, effective written and verbal communication, strong problem-solving capabilities, and analytical thinking.

Reporting Structure: Chief Revenue Officer

Compensation: $17.56 - $23.23 per hour, based on experience

Core Duties:

  • Lead the handling of incoming phone inquiries and walk-in customers
  • Manage customer emails and online chat interactions
  • Oversee customer flow in the office
  • Conduct follow-ups with customers post-purchase
  • Address and resolve customer complaints and concerns professionally
  • Maintain sales pipelines, leads, and warranty management
  • Provide administrative assistance to the Sales Team as needed
  • Research and identify online sales leads
  • Input Google and Facebook leads into the CRM system
  • Assist in managing CRM functions, reporting, templates, and automation as requested by management
  • Oversee the customer gifting program
  • Perform additional tasks as assigned

Qualifications:

  • Strong phone communication skills and active listening abilities
  • Demonstrated experience in customer support or client service roles
  • Customer-focused mindset with the ability to adapt to various personalities
  • Exceptional communication and presentation skills
  • Ability to prioritize tasks and manage time effectively
  • Flexibility to extend responsibilities beyond the sales department for the company's overall benefit

All job functions are to be performed at the Corporate Office; this position is not remote.

Experience and Knowledge:

  • A minimum of five years in customer service is required
  • Experience with NetSuite CRM is preferred
  • Familiarity with LED lighting and solar energy is advantageous

Skills and Attributes:

  • Ability to quickly adapt to changes
  • Enthusiastic and positive demeanor
  • Self-motivated and proactive
  • Strong multitasking abilities
  • Detail-oriented problem solver
  • Team-oriented with a commitment to open communication, service excellence, integrity, and accountability
  • Creative in addressing customer concerns and providing feedback to team members
  • Capable of building trust while working collaboratively and independently with minimal supervision

Education and Licenses:

  • High school diploma or GED is required
  • A bachelor's degree in business, marketing, or a related field is preferred

All candidates considered for employment must successfully complete a background check and drug test prior to starting work. Refusal to undergo a background check or drug testing will result in disqualification from further employment consideration.

GenPro Energy Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.