Training Analyst II Primary Care Specialist

3 weeks ago

Tampa, Florida, United States Primary Care Network Full time
Job Title: Training Analyst II Primary Care

Job Summary:

We are seeking a highly skilled Training Analyst II Primary Care to join our team. The successful candidate will be responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group.

Key Responsibilities:

  • Develop, deliver, and support EHR and ancillary training efforts and continuing education training across the medical group.
  • Deliver onboarding, training, go-live support, and develop continuous improvement strategies for new department acquisitions and new Providers.
  • Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
  • Actively participate in best practice sustainment efforts through solution development, implementation, activation, and post-go-live support.
  • Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
  • Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.
  • Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from end users.
  • Deliver training using various platforms (i.e., in person, virtual, etc.) for both new and existing users, including Providers, clinical support staff, front office/billing staff, and market leaders.
  • Deliver effective functionality and standard workflow training to end users.
  • Coordinate training programs and ensure proper training materials are available prior to, during, and after training.
  • Analyze learning needs and identify knowledge gaps to ensure success of the training.
  • Continuously identifies improvement opportunities and develops engagement strategies to achieve desired learner comprehension and proficiency.
  • Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.
  • Identify and participate in action plan development to reduce change management risks, potential barriers, or delays as it pertains to the overall learning plan/strategy.
  • Collaboratively evaluate and communicate the effectiveness of the education program to identify continuous improvement efforts.
  • Partner with Physician Enterprise, AIT, PHSO, Rev Cycle, and other teams to assist with best practice workflow development and optimization to maintain sustainability.
  • Assess operational performance analytics to summarize education gaps, determine the impact of training on employee skills, and develop action plans for onsite support.
  • Maintain a keen understanding of adult learning, training, and education trends, development, and best practices.
  • Distribute Physician Enterprise communications to end users and assess user comprehension.
  • Act as a subject matter expert (SME) to support practice needs.
  • Identify opportunities and participate in delivery strategies to improve provider wellbeing, staff satisfaction, consumer engagement, and satisfaction, and financial performance.
  • Serve as a liaison between the medical groups, Physician Enterprise, and Adventist Information Technology (AIT) teams.
  • Collaboratively define and communicate best practice workflows and system use by clinical and non-clinical physician practice users.
  • Facilitate assessment of workflow processes before, during, and after system implementation and other operational initiatives.
  • Adhere to the AdventHealth Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.
  • Maintain policies and procedures related to the clinical information system.

Requirements:

  • Has extensive EHR implementation and training experience.
  • Demonstrates extensive knowledge of adult learning styles and training delivery in support of physician practice operations.
  • Ability to identify education and training needs in a healthcare setting and actively participate in program optimization activities.
  • Demonstrates advanced knowledge of developing, coordinating, and implementing various training methods and techniques.
  • Actively assesses staff support needs to plan, develop, coordinate, monitor, and evaluate training within an ambulatory healthcare environment.
  • Ability to lead the development and delivery of effective training presentations and resources.
  • Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS).
  • Displays advanced knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
  • Shows advanced level of communication skills (verbally and in writing) with all levels of employees, facilitate group processes, and change.
  • Self-motivated with excellent organizational, analytical, writing, and interpersonal skills.
  • Demonstrates strong conflict resolution and customer relation skills.
  • Excels at prioritization and coordination of multiple projects.
  • Communicates strong understanding of applicable policies and procedures.
  • Demonstrates advanced knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.
  • Experienced in all Microsoft Office applications.
  • Must have a valid driver's license and reliable form of transportation.

Preferred Qualifications:

  • Experience in process mapping and process mapping tools (Microsoft Visio).
  • Prior Epic experience or Credentialed Trainer Certification.
  • RN/CMA/RMA/EMT or other healthcare licensure or certification for clinical roles.

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