Senior Technical Solutions Specialist
6 days ago
SEH America is a leading manufacturer of silicon wafers for the semiconductor industry.
We are committed to excellence, quality of service and product to our customers, and a safe working environment for our employees.
The Applications and Technical Services Engineer will be responsible for managing multiple technical aspects of assigned customer accounts. This includes acting as company liaison to SEH customers and as the technical interface on silicon wafer applications, product specifications, testing methodology, and industry innovations.
This role requires a high degree of knowledge of silicon processing and related defects, as well as production and quality control aspects of silicon production.
The successful candidate will have excellent verbal and written communication skills, and be able to work in a high intensity and demanding environment with a strong commitment to customer service.
**Key Responsibilities:**
- Acquire and maintain a high degree of knowledge of silicon processing and related defects;
- Coordinate engineering development samples and new part qualifications;
- Coordinate SEH resources in the US and at overseas sites;
- Educate customers on the benefits of using SEH products and provided on-going support to the customer base;
- Coordinate technical services between management, production, and sales departments and the customer regarding newly developed techniques or practices in processing company products;
- Develop and deliver technical presentations and product demonstrations targeted to engineers and engineering management of existing and prospective customers;
- Assist in preparation of specific roadmap support plans for the future needs of customers and help develop technical marketing documentation;
- Assist in the preparation of proposals for future business;
- Assist investigation of customer complaints and concerns regarding quality and performance of SEH products;
- Assist in assessment of risk to customer for process changes and process control excursions;
- Assist in statistical analysis and presentation of SPC data to customers;
$120,000 - $150,000 per year, depending on experience and qualifications.
SEH America offers a comprehensive benefits package, including health insurance, 401(k) plan, flexible spending accounts, employee assistance program, and more.
Our team is dedicated to innovation and excellence, and we are looking for a talented individual who shares our values and vision.
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