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Customer Service Representative

2 months ago

Bothell, Washington, United States Ventec Life Systems Full time

Job Summary

We are seeking an experienced Customer Service Representative to join our team at Ventec Life Systems. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Handle customer inquiries in a professional and timely manner
  • Provide accurate and helpful information to customers
  • Work closely with the sales and service teams to ensure seamless customer experience
  • Execute contract maintenance and inform customers of pricing contract changes
  • Process and resolve customer complaints in a fair and timely manner
  • Collaborate with cross-functional teams to ensure timely RMA creation, processing, and closure
  • Support the service loaner program and communicate RMA status to customers
  • Maintain a positive and helpful demeanor in all internal and external interactions
  • Liaise between customers, sales team, clinical team, and service department
  • Report and file customer feedback

Requirements

  • High school diploma or equivalent
  • 3+ years of relevant experience
  • Experience in a manufacturing or medical device field preferred
  • Excellent customer service and interpersonal skills
  • Able to work in a fast-paced environment and adhere to corporate company structure
  • Strong computer skills
  • Ability to build relationships throughout the business and work with cross-functional teams
  • Demonstrated ability to manage multiple competing priorities
  • Demonstrated ability to handle difficult customer situations in a calm and constructive manner
  • Must be self-motivated and detail-oriented
  • Experience in CRM software (Salesforce) and Syspro systems preferred

Equal Employment Opportunity

Ventec Life Systems is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.