Financial Operations Manager

1 week ago

Palm Beach, Florida, United States L+R Hotels Full time

Company Overview

L+R Hotels is a vibrant and driven global private investment firm based in London. Our diverse and multicultural organization oversees a portfolio of 23,000 rooms across the UK, Continental Europe, the US, and the Caribbean. From select service hotels to prestigious five-star properties and luxurious resorts, our mission is to generate enduring value for our investors and the communities we serve. We prioritize our employees, guests, and investors in all our endeavors.

Position Summary

The Financial Operations Manager plays a crucial role in delivering consistent leadership within the financial domain of the hotel. This position involves providing management with essential guidance and training while focusing on the business's profitability. Responsibilities include maintaining accurate and timely financial reporting, ensuring compliance with all relevant regulations, and protecting the assets of owners and investors. The role emphasizes the management of Income Audit and Accounts Receivable processes.

Key Responsibilities:

  • Prepare, monitor, and communicate financial reports according to L+R Hotels' deadlines.
  • Handle all necessary payroll journal entries.
  • Oversee the daily Accounts Receivable credit, billing, and collection processes.
  • Manage payment requirements for groups or functions and process deposits.
  • Conduct collection calls on outstanding accounts and maintain detailed collection files.
  • Review and approve daily City Ledger transfers, notifying supervisors of any deviations from established accounting policies.
  • Address customer inquiries professionally and promptly, providing accurate invoices and statements.
  • Process returned checks and credit card chargebacks efficiently.
  • Collaborate with the Sales and Events Team to establish customer credit, including application processing and credit checks.
  • Maintain an organized collection process, including filing systems and monitoring returned checks.
  • Update daily revenue reports for both internal and corporate distribution.
  • Monitor guest ledgers and advance deposit ledgers to ensure proper internal controls.
  • Keep management informed of any unusual financial occurrences or significant deviations.
  • Reconcile invoices with ledgers to ensure invoicing accuracy.
  • Assist in the monthly closing process by posting relevant journal entries.
  • Ensure guest satisfaction by actively listening and resolving issues or escalating them as necessary.
  • Cross-train in other areas of the Accounting Department, including accounts payable.
  • Identify root causes of issues affecting staff or guests and provide actionable solutions to enhance efficiency and guest experience.

Additional Responsibilities:

  • Conduct Income Journal audits and postings.
  • Manage general cashiering tasks, including petty cash reconciliation.
  • Prepare balance sheet reconciliations and payroll reconciliations.
  • Execute special projects and responsibilities as assigned.

Required Knowledge, Skills, and Abilities:

  • Proficiency in Windows and company-approved software, including spreadsheets and word processing.
  • Maintain a warm and friendly demeanor at all times.
  • Effectively communicate verbally and in writing with all levels of employees and guests.
  • Demonstrate strong listening skills to understand and clarify concerns raised by employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all interactions with guests and employees in a courteous and service-oriented manner.
  • Participate in all required meetings and training sessions.
  • Engage in Manager on Duty coverage as needed.

Licenses and Certifications:

Ability to obtain any government-required licenses or certifications.

Grooming Standards:

All employees must maintain a neat, clean, and well-groomed appearance.

Education and Experience:

  • A minimum of 6 years of progressive experience in hotel accounting or a related field; or a 4-year college degree in Accounting/Finance with at least 2 years of related experience; or a 2-year college degree with a minimum of 4 years of related experience.

Note:

This description is not an exhaustive list of all responsibilities, skills, duties, or requirements associated with the position. Management reserves the right to revise the job or require other tasks as circumstances change.

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