Information Desk Liaison

2 days ago


Providence, Rhode Island, United States Brown University Health Full time
Job Summary:

As a Patient Information Services employee at Brown University Health, you will be the first point of contact for patients, guests, and visitors. You will provide accurate directions, respond to telephone inquiries, and access computer records to ensure a seamless and positive experience for all. This role requires a professional, polite, and attentive individual who is comfortable with computers, general office tasks, and excellent verbal and written communication skills.

Key Responsibilities:

  • Provide exceptional customer service to patients, guests, and visitors, ensuring a positive and welcoming experience.
  • Respond to telephone inquiries and access computer records to provide accurate information.
  • Preserve confidentiality of patient information and maintain a professional demeanor at all times.
  • Ensure the desk is neat, presentable, and equipped with all necessary supplies.
  • Maintain clear and positive communication with team members inside and outside the department.
  • Use conflict resolution and service recovery skills to interact with customers as needed.
  • Monitor, organize, and forward emails.
  • Operate computer to access department records, indicating patients' and visitors' status, location, and phone extension.
  • Issue courtesy coupons to clergy and other qualifying visitors/patients.
  • Pay close attention to those who enter the lobby, working collaboratively with Security to ensure patient/visitor/guest safety.
  • Anticipate the needs of others to ensure their seamless and positive experience.

Requirements:

  • High School Graduate required; associate degree preferred.
  • Excellent interpersonal skills, critical thinking, and problem-solving skills.
  • Computer competency and some medical terminology helpful.
  • Excellent telephone and customer service skills.
  • Superb verbal communication skills.
  • Patience and compassion.
  • Excellent organizational and multi-tasking abilities.
  • Multilingual preferred.

Work Environment and Physical Requirements:

Exposed to normal patient care environment with frequent standing, walking, and sitting.

Independent Action:

Performs independently within department policies and practices, referring specific complex problems to supervisor as needed.

Supervisory Responsibility:

None.

  • Providence, Rhode Island, United States Brown University Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Information Desk Representative to join our team at Brown University Health. As a key member of our Patient Information Services team, you will be the first point of contact for patients, guests, and visitors, providing accurate directions, responding to telephone inquiries, and accessing computer...


  • Providence, Rhode Island, United States Lifespan Full time

    Job SummaryWe are seeking a highly skilled and compassionate Information Desk Representative to join our team at Lifespan. As a key member of our Patient Services department, you will be responsible for providing exceptional customer service to patients, guests, and visitors, ensuring a seamless and positive experience.Key ResponsibilitiesGreets patients,...

  • Front Desk Associate

    4 weeks ago


    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities: Greet and register guests, assigning rooms...


  • Providence, Rhode Island, United States Main Street Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Beatrice Hotel in Providence, RI. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key ResponsibilitiesRegister guests into the hotel in a...


  • Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Job Title: Front Desk ClerkWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and providing information...


  • Providence, Rhode Island, United States NTT DATA Group Corporation Full time

    Help Desk Representative Job DescriptionNTT DATA Services is seeking a skilled Help Desk Representative to join our team for a temporary assignment or longer. As a Help Desk Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and assistance to...


  • Providence, Rhode Island, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team at the Graduate Providence hotel in Providence, Rhode Island.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires a...


  • Providence, Rhode Island, United States Lifespan Full time

    Clinical Care Liaison Job SummaryWe are seeking a highly skilled Clinical Care Liaison to join our team at Lifespan. As a Clinical Care Liaison, you will play a critical role in enhancing care accessibility within our health system.Key Responsibilities:Collaborate with the EpiCenter team to facilitate communication between practitioners at referring...

  • Service Desk Analyst

    1 month ago


    Providence, Rhode Island, United States TEKsystems Full time

    Job DescriptionAs a Service Desk Analyst at TEKsystems, you will be the first point of contact for customers seeking technical assistance via phone, email, or computer chat. Your primary responsibility will be to provide quick resolution and excellent customer service by troubleshooting, diagnosing, and resolving technical hardware and/or software issues.Key...


  • Providence, Rhode Island, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Graduate Providence, a landmark hotel in the heart of downtown Providence, Rhode Island.Job Summary:The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout,...


  • Providence, Rhode Island, United States NTT DATA Group Corporation Full time

    Help Desk Representative Job SummaryWe are seeking a highly skilled and motivated Help Desk Representative to join our team. As a Help Desk Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and...

  • Front Desk Associate

    4 weeks ago


    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and Register Guests: Welcome guests,...

  • Front Desk Supervisor

    2 weeks ago


    Providence, Rhode Island, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Supervisor to join our team at Aloft Hotels. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest...


  • Providence, Rhode Island, United States Ortho Rhode Island Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Ortho Rhode Island. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and maintaining accurate records.Key ResponsibilitiesGreets patients in a friendly and efficient manner,...


  • Providence, Rhode Island, United States Graduate Providence Full time

    Job Title: Front Desk AgentJoin the Graduate Providence team as a Front Desk Agent and be part of a dynamic and customer-focused environment. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Provide warm and welcoming service to...


  • Providence, Rhode Island, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels & Resorts, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Guest Check-In/Check-Out: Process guest arrivals...


  • Providence, Rhode Island, United States Omni Hotels Full time

    {"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Responsibilities:* Greet and...


  • Providence, Rhode Island, United States Main Street Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Beatrice Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key ResponsibilitiesRegister guests into the hotel in a prompt and courteous manner, following...


  • Providence, Rhode Island, United States Dave & Buster Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...


  • Providence, Rhode Island, United States Brown University Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Information Services Representative to join our team at Brown University Health. As a key member of our hospital's front desk team, you will be the first point of contact for patients, guests, and visitors, providing a warm and welcoming experience.Key ResponsibilitiesGreets patients,...