Genetics Support Specialist

2 weeks ago

Atlanta, Georgia, United States PerkinElmer Genomics Full time

Job Title: Customer Care Associate - Newborn Screening and Genomics Programs

Location: Remote

At PerkinElmer, we envision a future where health challenges are identified early for more effective treatment. Our commitment to safety in food and water, even in the most remote areas, drives our innovation and collaboration in scientific and medical research.

With a dedicated workforce of approximately 14,000 professionals globally, we lead in scientific technologies that enhance detection, imaging, and informatics, enabling our clients to foster healthier families and improve global well-being.

If you are looking for a rewarding and impactful career, consider joining our Genetics team as a Customer Care Associate. In this role, you will play a crucial part in assisting clients with our Newborn Screening and Genomics Programs, providing essential telephone and data entry support.

Key Responsibilities:

  • Deliver Level 1 telephone support to external clients as needed.
  • Ensure exceptional customer service to maintain client satisfaction, addressing potential issues promptly and effectively.
  • Review and interpret laboratory reports.
  • Communicate non-critical findings to submitters and designated healthcare professionals, adhering to contractual obligations and time-sensitive requirements.
  • Maintain and update computer databases and statistical spreadsheets.
  • Collaborate effectively within a team environment and communicate clearly with colleagues.
  • Perform additional tasks as assigned by the Supervisor of Client Services.

Basic Qualifications:

  • High School Diploma
  • Minimum of one year of customer service experience

Preferred Qualifications:

  • Bachelor's degree
  • Three or more years of customer service experience
  • Experience in a healthcare environment
  • Proficiency in Microsoft Office products

The role may require working shifts outside of standard hours, including weekends. While travel is not necessary, candidates should be prepared for a dynamic work environment. Physical requirements include the ability to sit, use a keyboard, and occasionally lift up to 25 pounds.

PerkinElmer is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status. We are committed to a culturally diverse workforce, enabling scientists, researchers, and clinicians to tackle critical challenges across science and healthcare.

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