Operations Support Specialist

6 days ago


Addison, Texas, United States Malin Full time
About the Role

As a Service Coordinator at Malin, you will play a critical role in ensuring the success of our service operations. You will be responsible for scheduling, dispatching, and coordinating the activities of our technicians, while maintaining accurate records and ensuring billing integrity.

Key Accountabilities
  • Scheduling and Dispatch: Utilize advanced scheduling tools to optimize technician productivity and minimize travel time.
  • Reporting and Analysis: Interpret reports and identify trends to improve operational efficiency and customer satisfaction.
  • Team Collaboration: Work closely with colleagues to resolve issues, share knowledge, and drive continuous improvement.
Requirements and Expectations
  • Education and Experience: Associated Degree or 2+ years equivalent relevant work experience required, with a strong background in service operations and customer service.
  • Skills and Competencies: Excellent communication and interpersonal skills, with the ability to prioritize tasks, manage multiple projects, and maintain a high level of accuracy and attention to detail.
Our Offerings
  • Compensation: A highly competitive salary range of $60,000 - $70,000 per year, commensurate with experience and location.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.


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