High-Tech Game Operations Specialist

7 days ago


Addison, Texas, United States Puttshack Full time
Job Summary

We are seeking a skilled High-Tech Game Operations Specialist to join our team at Puttshack. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining the functionality of our unique game technology.

About Us

At Puttshack, we strive for excellence in everything we do and aim to create lasting memories for people of all generations through a shared, world-class entertainment experience. Our Purpose is to bring everyone into play, and our Vision is to be the universal answer to the question 'Where should we get together?'

Job Description

The High-Tech Game Operations Specialist will be responsible for:

  • Maintaining the functionality of our unique game technology
  • Troubleshooting and repairing technical issues promptly and efficiently
  • Working closely with the venue team to resolve technical issues
  • Ensuring a positive and engaging atmosphere and guest experience on the course
Requirements

To be successful in this role, you will need:

  • 2+ years' experience in technical support or maintenance
  • Proficient with computer systems, technology, and PC hardware installations
  • Ability to learn unique software and hardware systems that support the game
  • Familiarity with technical documentation; ability to read schematics and wiring diagrams
  • Familiarity with electronic circuitry and testing equipment
  • Skilled in practical application of electronics and mechanics
  • Experience with using hand tools and small power tools
  • Possess a guest-focused mindset; provide an exceptional experience
  • Ability to effectively communicate with management, peers, and guests
  • Strong problem-solving skills and ability to multi-task
  • Flexibility to work varied schedules to include working on days, nights, holidays, and weekends
Preferred Skills and Experience

We would love to see:

  • Proven experience in technical support and maintenance in a gaming or entertainment environment
  • Strong problem-solving skills down to the component level and the ability to troubleshoot complex issues effectively
  • Experience with small electronic and mechanical repairs
  • Familiarity with Ethernet data infrastructure
  • Soldering experience
  • Basic understanding of electromechanical devices
Responsibilities and Physical Demands

This role may require:

  • Standing and/or walking for extended periods
  • Working in a noisy, fast-paced environment with distracting conditions
  • Moving about the facility and standing for long periods
  • Kneeling, stooping, bending, and twisting frequently
  • Lifting and carrying up to 30 pounds
What's in it for You

We offer a range of benefits including:

  • Paid Time Off & Health Insurance
  • GREAT growth opportunities
  • 401k
  • 50% Off Meals & Free Mini Golf
  • Parental Leave & Paid Volunteer Hours
  • Earned paid sick time in accordance with applicable municipal and/or state laws
Salary Estimate

The salary for this position is approximately $65,000 - $80,000 per year, depending on location and experience.



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