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Facility Operations Coordinator

2 months ago

Montgomery, Alabama, United States Wind Creek Hospitality Full time

Job Overview:

The Security Dispatcher is a critical role within the Wind Creek Hospitality organization, responsible for ensuring seamless communication between the casino and security officers. This position serves as the primary point of contact for the entire facility, handling a wide range of tasks and responsibilities.

Purpose:

As a Security Dispatcher, you will play a vital role in creating a safe and secure environment for our guests and team members. Your enthusiasm and commitment to our purpose will inspire and empower you to deliver exceptional customer service and support.

Value System:

Our organization is built on a strong value system that emphasizes the importance of teamwork, accountability, and customer satisfaction. As a Security Dispatcher, you will be expected to embody these values and contribute to a positive and productive work environment.

Schedule:

The Security Dispatcher role operates 24 hours a day, 7 days a week, with shifts assigned to meet the needs of the organization. This may include weekend and holiday shifts, as well as occasional overtime.

Duties and Responsibilities:

  • Answer phones and radio messages, logging calls and providing assistance as needed.
  • Control the radio net and direct responses according to established procedures.
  • Screen non-team members and verify authorization to enter the facility.
  • Work in a fast-paced, stressful environment and maintain a high level of composure.
  • Ensure visitors and vendors sign in and out, and issue/retrieve temporary badges as needed.
  • Verify authorization for all team members, vendors, and others to enter the facility.
  • Operate various computer applications and possess knowledge of fleet vehicle management.
  • Monitor multiple radios and phones simultaneously, receiving and directing messages according to procedure.
  • Monitor CCTV cameras and respond to alarms on the annunciation panel.
  • Accept and log lost and found items, including those from hotel rooms.
  • Maintain fleet vehicles, controlling keys and recording entries on the activity log.
  • Document issue/receive of controlled keys according to procedure.
  • Coordinate with EMS, local law enforcement, managers, security officers, and the general population in response to emergencies and notifications.
  • Maintain good organizational skills and make records of events and activities.
  • Perform other duties and responsibilities as assigned.

Job Requirements:

  • High School diploma or GED required; currently enrolled and successfully complete a GED program within six months from start date as a condition of continued employment.
  • Must be twenty-one (21) years of age or older.
  • One year experience in law enforcement, corrections, or other security dispatch capacity preferred.
  • Experienced and proficient user in Microsoft Word; skills test will be administered and candidate must achieve at least 70% skills pass rate.
  • Excellent writing and verbal communication skills; skills test will be administered and candidate must achieve at least 70% skills pass rate.
  • All candidates are required to participate in a panel interview and may be asked to demonstrate required skills through a realistic job preview.
  • Security-based auditions will include a verbal skill test and written report on a security incident; candidate must achieve at least 70% skills pass rate.
  • Experience in customer relations or guest services.
  • Must complete/pass TIPS and Title#31 training as a condition of employment.
  • Willing to work odd and irregular hours, including nights, weekends, and holidays.
  • Willing to travel and participate in training as recommended or required.
  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
  • Must have willingness and ability to work in a smoke/secondary smoke environment.