IT Support Internship

2 weeks ago


Philadelphia, Pennsylvania, United States YouthBuild Philly Full time
Internship Overview:
  • This internship can be either academic or compensated, with the latter offering a stipend of $1,200.
  • Approval from the educational institution is required for academic internships.
Duration: 12 weeks, aligned with the academic calendar.

Working Hours: Up to 20 hours per week, with a flexible schedule.

About Us:

YouthBuild Philadelphia Charter School is a public charter high school that provides tuition-free education to youth aged 17-20 who have faced challenges in traditional educational settings. Our one-year alternative program fosters a nurturing environment, utilizing various community-building strategies such as restorative justice practices, regular community meetings, and school-wide service initiatives. We empower students to earn their high school diplomas and vocational certifications while offering unwavering support from our dedicated staff. At YouthBuild, we are committed to breaking the cycle of poverty and guiding our students toward successful post-secondary pathways, whether that be a four-year college, two-year college, vocational training, or gainful employment.

Internship Responsibilities:

The interns will gain insights into essential business operations and the role of Information Technology in education, finance, and organizational decision-making. They will develop an understanding of the non-profit sector's functions and objectives, while acquiring practical experience in IT operations, including but not limited to Microsoft Active Directory Services, Cisco routing and switching, centralized printing, firewall management, and imaging. Depending on their interests and capabilities, some interns may have the opportunity to pursue independent research projects that align with our mission.

Key Responsibilities:
  • Provide technical assistance to users regarding computer hardware and software.
  • Install, troubleshoot, and update software on computer systems.
  • Conduct installations, modifications, and repairs on computers and related devices.
  • Support network communications and infrastructure.
  • Document, track, and monitor issues to ensure prompt resolution.
  • Perform routine system administration tasks, such as managing user access, installing upgrades, maintaining backups, and executing scheduled processes.
  • Assist with basic database administration and configuration.
  • Engage in minor programming tasks.
  • Manage PC imaging and asset inventory.
  • Utilize Google Apps for Education and related tools.
  • Assist in soliciting donations for IT equipment.
  • Ensure effective IT controls are in place to meet internal and external regulations.
Additional duties may be assigned by the IT Director or IT Support Specialist.

Qualifications:
  • Preferred candidates are juniors or seniors in a Bachelor's degree program.
  • Relevant coursework in Computer Programming, Network Administration, Information Services, Database Management, or related fields is desirable.
  • Candidates should have a keen interest in the intersection of IT/software applications and business management within the non-profit sector.
  • Self-motivation and the ability to work independently are essential.
  • A desire to learn about the operations of a Network Data Center (NOC) is preferred.


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