Retail Customer Service Associate

5 days ago


Albany, New York, United States Express Full time
About Us

Express is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence through style, quality, and value. We are committed to inspiring self-expression and empowering our customers to make a statement through fashion.

Job Description

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with product launches and inventory management.

Responsibilities
  • Deliver outstanding customer service, ensuring every interaction is memorable and exceeds customer expectations.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Assist with product launch changes according to company SOP.
  • Process transactions quickly and accurately, reducing customer wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits
  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

The estimated salary for this position is $42,000 - $52,000 per year, depending on location and experience.


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