Retail Customer Service Associate
5 days ago
Express is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence through style, quality, and value. We are committed to inspiring self-expression and empowering our customers to make a statement through fashion.
Job DescriptionWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with product launches and inventory management.
Responsibilities- Deliver outstanding customer service, ensuring every interaction is memorable and exceeds customer expectations.
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
- Assist with product launch changes according to company SOP.
- Process transactions quickly and accurately, reducing customer wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
- Medical, pharmacy, dental, and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
The estimated salary for this position is $42,000 - $52,000 per year, depending on location and experience.
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