Patient Access Representative

5 days ago


Hampton, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Access Representative to join our team at MercyOne North Iowa Medical Center. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patients through our facility, providing exceptional customer service, and maintaining accurate patient information.

Key Responsibilities
  • Validate and obtain demographic, clinical, financial, and insurance information from patients, family members, and guarantors in a timely and accurate manner.
  • Enter patient information into the patient accounting system, ensuring data integrity and accuracy.
  • Coordinate patient appointments, phone calls, and messages, providing timely and customer-centric service delivery.
  • Communicate with ancillary departments to ensure smooth patient flow and high data integrity.
  • Manage clinic patient appointments and phone calls/messages, reviewing signed physician orders for all tests and procedures.
  • Perform eligibility/benefit verification to ensure accurate insurance information, preparing patient estimates and informing patients/guarantors of their liabilities.
  • Collect patient liabilities, including time of service, co-payments, co-insurances, deductibles, deposits, and outstanding balances at the point of check-in.
  • Document payments/actions in the patient accounting system and provide patients with payment receipts.
Requirements
  • High school diploma or equivalent required; one-year post-high school education preferred.
  • Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred.
  • Self-motivated, detail-oriented individual able to work with minimum supervision.
  • Ability to work on multiple projects at one time and flexibility to meet department needs.
  • Excellent communication skills, verbal and written, interpersonal skills necessary in dealing with internal and external customers.
What We Offer
  • Competitive wages, including weekend and night differentials.
  • Effective Day 1 benefit package (medical, dental, vision, and more) for positions 16 hours per week or greater.
  • Generous paid time off program.
  • Retirement savings program with employer match starting on Day 1.
About Us

MercyOne North Iowa Medical Center provides expert healthcare to 15 counties. We are a 342-bed, regional referral teaching hospital in Mason City, Iowa, serving a population of over 260,000. Our service area spans 15 counties across northern Iowa and southern Minnesota.



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