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Patient Access Representative

2 months ago

Hampton, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a skilled Patient Access Representative to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring a smooth and efficient patient experience.

Key Responsibilities
  • Validate and obtain demographic, clinical, financial, and insurance information from patients, family members, and guarantors in a timely and accurate manner.
  • Enter patient information into the patient accounting system, ensuring high data integrity and accuracy.
  • Provide information, directions, transportation, and assistance to patients, family members, and visitors, ensuring timely and customer-centric service delivery.
  • Communicate with various ancillary departments to ensure smooth patient flow and high data integrity.
  • Manage clinic patient appointments and phone calls/messages.
  • Review signed physician orders for all tests and procedures from physicians/offices when patients have paper orders with them.
  • Perform eligibility/benefit verification to ensure accurate insurance information.
  • Prepare patient estimates and inform patients/guarantors of their liabilities, collecting appropriate patient liabilities.
Requirements
  • High school diploma or equivalent required.
  • One-year post-high school education preferred.
  • Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred.
Preferred Skills and Competencies
  • Self-motivated, detail-oriented individual able to work with minimum supervision.
  • Ability to work on multiple projects at one time and flexibility to meet department needs.
  • Excellent communication skills, verbal and written, interpersonal skills necessary in dealing with internal and external customers.
  • Accuracy and time management skills required.
Benefits
  • Competitive wages, including weekend and night differentials.
  • Generous paid time off program.
  • Retirement Savings program with employer match starting on Day 1.
About Trinity Health

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do, and we are committed to providing the most accessible and equitable care for those we serve.